Thank you for playing Level 3, and congratulations on moving on to Level 4! This is a big step. Under 10% of players make it this far. Level 4 is a big time commitment, both for you and for BMNT, so it’s important you are prepared to take it seriously. Level 4 is your chance to experience firsthand some of the intense, creative, uncomfortable, exciting activities we do with our customers.
Level 4 gives us a very different perspective about you, and how you’ll fit into BMNT. The 5-day process is designed to help us assess you from a functional perspective, and for you to assess your own enthusiasm and aptitude for our work. You will be walking through a lightweight version of H4X, the problem-solving system we implement with our customers.
The process calls on a number of skills: quickly framing a problem; asking clarifying questions; identifying important stakeholders; extracting useful information; making sense of evidence you’ve collected; and telling your story. We are looking to see how you engage across all these dimensions. Each one helps us create value for our customers.
All the materials you need will be provided to you. Your BMNTer from Level 2 will be your guide throughout the process. He or she will set up a call with you on Monday and Wednesday, plus scheduling your Lessons Learned presentation on Friday. You can also ask questions of your guide via email whenever you want.
Day 1 is all about understanding the problem.
The goal for Day 1 is to fill out the workbook, arrange for at least three interviews, and go over any questions with your BMNT guide. We selected a problem that should resonate with you.
The problem statement is:
"Job seekers need a way to maintain confidence and enthusiasm in order to find, pursue, and lock in great opportunities."
This is your starting point. We expect this will change significantly as you proceed through the week. The problem statement is also in the Lessons Learned Brief below
Today’s milestones are:
1. Ensure you've received the necessary materials
2. Review them and draft a list of questions
3. Speak with your BMNT Guide
4. Arrange for at least 3 interviews tomorrow
Today’s Materials:
• Introduction to Problem Curation
• Problem Curation Workbook
• Lessons Learned Brief
Day 2 is all about learning more about the problem.
You’ll be provided a one-page PDF called “Talking to Humans.” It outlines some best practices for interviews. Really, though, the most important tips can be boiled down to one tip: be curious. Specifically, that means asking open-ended questions. Good interviews require some preparation. Come up with your questions ahead of time, focusing on recent, concrete behavior. Resist the temptation to ask people about hypothetical future scenarios. For example:
“Do you think you would...” is bad.
“When was the last time you…” is good.
Thinking about the problem as you interpret it, come up with your list of questions. Four or five is fine, especially if you ask "why?" after each question. That simple follow-up will help you dig into another person’s world and learn more about their experience. Take notes in whatever form makes you most comfortable (e.g. a notebook, a Word document, a GDoc). Once you’ve completed your interviews, use Slide 4 (Beneficiary Discovery) to capture your top insights and favorite quote. Then revisit the problem statement and ask “Does this still make sense?” If not, change it to better reflect your understanding of the actual problem. When it’s good enough, update Slide 3 with the latest version.
Your final task for today is to pick a target. That means choosing the most compelling or interesting aspect of the problem as you currently understand it. This will not be easy, and don’t worry about “getting it right.” Remember you are walking through the process in a very rapid manner. We don’t expect you to nail it on the first try! Once you select a target, add it to Slide 5 (Picking a Target) and talk it over with your BMNT guide. You aren’t locked into this choice, so if you change your mind at any point feel free to go back.
Today’s milestones are:
1. Ensure you've received the necessary materials
2. Conduct 3 interviews, taking notes
3. Revise your problem statement
4. Input everything to your Lessons Learned presentation
5. Discuss any questions with your BMNT guide
Materials you will need:
• Talking to Humans 1-pager
Day 3 is all about exploring possible solutions.
We’re trying to better understand the dimensions of the problem by looking at various tools. It’s a simple but powerful way to get creative about solving the target you picked yesterday. The way this process works best is by visiting websites of companies and watching demo videos, downloading their apps, or going through their sign-up process to check out cool features and ideas.
The tracker provided below will help you catalog your insights. It already includes a few example companies, but you will need to branch out and find your own. We always recommend the website Product Hunt as a good starting point, and Google works great if you already have some good keywords. As you fill out the tracker, note the most compelling features that jump out at you. Put these in Slide 6 (Beg Borrow Steal) and include a screenshot or other visual from your top choice.
Today’s milestones are:
1. Ensure you've received the necessary materials
2. Search for creative solutions to the target you picked within the larger problem
3. Input the most interesting ones to the tracker
4. Input everything to your Lessons Learned presentation
5. Discuss any questions with your BMNT guide
Materials you will need:
• Beg, Borrow, Steal Tracker
Day 4 is all about preparing to learn.
The important thing to remember today is that you are trying to find the quickest, cheapest, easiest, lowest-risk way to learn. This is the hardest part, and we expect you will also struggle to come up with something. That means don’t worry if this feels unnatural. Here’s a video that might help explain the difference between an experiment and a prototype: The Founder. We hope you can see the beauty of the McDonald’s brothers experiment. They didn’t need to build a kitchen when they could make a “real enough” version of one! Their goal was to test out some hypotheses about a kitchen layout as quickly as possible. It turned out that a tennis court and some chalk would do the trick. Take that same level of frugal creativity to your idea.
Think about the problem, what you’ve learned so far, the target you picked, and all the interesting solutions you explored. Let it marinate for a few minutes and then complete the Experiment Design Workbook. With your test selected, it’s time to start sketching out some ideas. Don’t censor yourself. Your first five ideas will be bad! Keep going and eventually some interesting concepts will pop out. Choose the one you like the most (or just the one that embarrasses you the least). Remember that you can always discuss this with your BMNT guide. Don’t get stuck!
The next step is to construct a simple plan to execute the test. Don’t over-think this part. Just walk through a single test step-by-step, as if you were writing an instruction manual for a stranger who needed to run the test for you.
What are you hoping to learn?
Where would the test be?
When would you do it?
Who are the subjects?
How are you recording the results?
The final step is updating your Lessons Learned Brief. Put up your critical hypothesis on Slide 7, a picture of your least embarrassing sketch on Slide 8, and answer the questions on Slide 9. The reason why you didn’t do this earlier today is that you probably started and restarted (and restarted?) your MVP. That’s totally normal. There’s no reason to add it to the brief until you’ve finished that loop.
Today’s milestones are:
1. Ensure you've received the necessary materials
2. Watch The Founder video
3. Complete the Experiment Design Workbook
4. Write out a simple plan to conduct the test
5. Input everything to your Lessons Learned presentation
6. Discuss any questions with your BMNT guide
Materials you will need:
• Experiment Design Workbook
Day 5 is all about telling your story.
You need to take everything you’ve done so far and fit it into your Lessons Learned Brief. Adjust it as necessary so the story feels natural for you to tell it in 10 minutes. Your Guide will be available for 30 minutes before the presentation (which is a video conference call). Do a dry run, and to prepare to answer any final questions before “going live.”